Effective Date: July 2026
Welcome to JB Online, A Brand by The Olive Folk. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
We offer a 3-day return policy from the date of delivery.
Returns will only be accepted if:
- The product is damaged during transit.
- The wrong product has been delivered.
- The product has a manufacturing defect.
- Any item or accessory is missing from the package.
Returns will not be accepted for:
- Change of mind.
- Ordering the wrong product.
- The product is no longer needed.
- Damage caused after delivery due to improper use or handling.
2. Mandatory Unboxing Video
A complete unboxing video is mandatory for every return or refund request.
The video must clearly show:
- The sealed package before opening.
- The complete unboxing process without interruption.
- Any damaged, defective, incorrect, or missing product.
Return or refund requests submitted without a valid unboxing video will not be accepted under any circumstances.
3. Refund & Return Shipping
If your return request is approved, you will be required to send the product back to us.
The customer is responsible for paying the return shipping charges. JB Online does not cover return shipping costs.
Once the returned product is received and successfully inspected by our team, the eligible refund will be processed through the original payment method or another suitable refund method.
4. Contact Us
For any questions regarding returns or refunds, please contact us:
JB Online
A Brand by The Olive Folk
📍 193, Shivalika Complex, SCW Road, Deesa, Gujarat – 385535
📧 support@jbonline.theolivefolk.com
🌐 jbonline.theolivefolk.com